At Kiind, we take privacy seriously and will only collect, hold and use your personal information in accordance with the Privacy Act.

This privacy policy sets out how Kiind uses and protects information that you provide to us when you use this website.

Kiind is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

From time to time, we may update this policy and you are advised to check this page occasionally to ensure that you are happy with any changes.

Kiind complies with the Information Privacy Principals of the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the National Disability Service Standards (2012).

Retained information

Kiind collects personal information (including sensitive information) about Kiind members and their families, Kiind professional members, Kiind donors and staff that is necessary to conduct the business of the organisation.

This may include, but not be limited to, name, address, contact details, dates of birth, gender, ethnicity, diagnoses and disabilities, medical and health information, details of treatments, carers, guardians, personal circumstances and situations and funding arrangements.

This information is only collected with the consent of the individual.

Personal information is used only for the purposes for which you give it to us and to provide you with individualised support and services specific to your situation.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Access to personal information held within our organisation is restricted to authorised people who are our employees. We take all reasonable steps, including through contractual measures, to protect the personal information we hold and against loss, unauthorised access, use, modification, or disclosure.

Personally identifiable information is held within a secure electronic system. These systems have well-managed security access policies relevant to individual staff roles.

All information is stored on a secure database hosted in Australia.

Controlling your personal information

Personally identifiable information shall only be provided to the individual to which the information relates or their legal guardian.

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you have previously agreed to us using your personal information for promotional purposes, you may change your mind at any time by writing to or emailing us at
  • Clicking on the unsubscribe link at the bottom of any direct marketing email you might receive.

You may request details of personal information which we hold about you under the Data Protection Act 1998.  If you would like a copy of the information that we hold, please contact us:

T. (08) 6164 9806

If you believe that any information we are holding about you is incorrect or incomplete, please update your membership via the form on our website or contact us by phone or email as per the details above.  We will update your details promptly.

Third Party Disclosure

Kiind will never disclose personally identifiable information to any third party, either locally or overseas, for any purposes other than the following:

  • Required by law or the courts to disclose information; or,
  • Where consent has been provided by the individual to disclose information to a third party; or,
  • Where the information is otherwise publicly available.

Direct Marketing

Kiind will not use personal or sensitive information about an individual for the purposes of direct marketing without consent and the prior knowledge of the individual.

At any point individuals can opt-out of receiving direct marketing materials. Members can also contact Kiind to change user preferences:

Marketing and Communications

T. (08) 6164 9806

Social media and privacy

Kiind complies with the Privacy Amendment Act (2012) and our social media is moderated by Kiind staff and volunteers. Any information posted on social media or elsewhere online is the responsibility of the individual author and care should be taken prior to posting.

Website analytics

If you use the Kiind website to read or download information, Kiind may record a range of technical information, but which does not reveal your identity. This information is used for service improvement purposes. No attempt is made to identify you through your browsing activity.


Cookies are used on the Kiind website. Cookies do not store any personal information. You may disable cookies by adjusting the settings on your web browser, but if you do so, you may find the full functionality of the Kiind website is not available

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to members’ needs. We only use this information for statistical analysis purposes

Website links

The Kiind website contains links to other websites. Kiind is not responsible for the content and privacy practices of other websites and encourage you to examine each website’s privacy policies and make your own decisions regarding the reliability of material and information found.

Privacy complaints

All complaints regarding a breach of the Australian Privacy Principles or this policy should be submitted to:

Chief Executive Officer
T. (08) 6164 9806

Data breach /unauthorised access

In the event of a data breach/unauthorised access to personal and sensitive information, which is likely to result in harm to the individual, Kiind will notify affected individuals promptly either directly via telephone, SMS or email.

Where it is not practicable to notify individuals or Kiind is unable to successfully contact individuals, a copy of the data breach statement, sent to the OIAC, will be published on the Kiind website.

Privacy breaches will be investigated. If a member is dissatisfied with the outcome of any investigation, they may resolve the matter by contacting the Kiind Board of Management .

Kiind Board of Management
C/o Child and Adolescent Health Service
Locked Bag 2010
Nedlands  WA  6909


Updated: May 2023