Supported by the Department of Communities and facilitated by Innovation Unit, Kiind’s Journey Mapping Project involved 20 deep-diving interviews with a wide range of families as they navigated complex systems, including the NDIS, health, mental health, education and early childhood intervention on behalf of their children.
Building on deep engagement with the parents and carers who navigate these systems every day, our final reports tell a rare, comprehensive story about what parents and carers are experiencing now, and about the change they want to see.
Read our findings in the reports below.
Piecing the puzzle together: Insights Report
This is our final report that explores the experiences of parents and carers, and 11 ‘directions for change’ for the future of the systems that they engage with as part of their child’s journey.
Click here to read our report.
Piecing the puzzle together: Max’s Story
We bring to life the journeys of parents and carers as they secure support for children through the story of Max and his family.
Click here to read our report.
Kiind wishes to sincerely thank the families who participated in this project. We greatly appreciate your honesty and contributions.
If you have any questions regarding our Journey Mapping Project, you’re welcome to get in touch with our team by emailing hello@kiind.com.au
